Legal Registered name of company is “Booking Squad"
Who are we?
We are Travel agents registered by the name “Booking Squad” in Mohali, Punjab. We book your travel arrangements (like Airline Tickets, Hotel reservations, Holiday
packages, Travel Insurance etc.) as a travel agent.
What are payment terms?
The person in whose name the booking is made acts on behalf of all other persons named
and becomes responsible to us for all payments in respect of the booking. Booking is not
confirmed until full payment is received. We are entitled to cancel your travel arrangements
for non-payment as specified. Should we have to cancel your travel arrangements because
you have failed to pay, you will be liable to pay us cancellation charges. Our back offices
are located in different cities including India, Australia and Canada. The processing of your
reservation and payment might take place at any of these back offices, including back
offices India, Australia and Canada.
Where deposits are taken this only guarantees the seat NOT any fare increase, the deposit
are non Refundable.
Amendments or Date change.
If after booking you wish to change your travel arrangements, we will do our utmost to meet
this new instruction as long as these are received by us in writing and accompanied by an
change fee. Please enquire for more details with our consultants. Changes cannot be made
to passenger names and it is your responsibility to book under the correct names as they
appear in the passport or photo id which you carry to travel. Name changes will be treated
as cancellations and will be subject to the cancellation charges as per the airline or hotel
cancellation policy. Please note that some travel arrangements cannot be changed after a
reservation has been made and any changes will incur a 100% cancellation charge. All
fares are subject to change, sometimes without advance notice: it is therefore in your own
interest to finalize payment as soon as possible, as fares can only be guaranteed if full
payment has been received.
Cancellation by the Passenger
You may cancel your booking at any time as long as it is communicated to us in writing. As
this incurs airline and administration costs, we will retain your deposit (deposits are non-
refundable) and additional cancellation charges may apply. Cancellation charges on airline
tickets are dependent on the airline, the fare type and when cancellation takes place. The
cancellation charges are varying from 25% to 100% of booking cost please check at the
time of booking. It should be noted that the majority of discounted airline tickets are non-
Refunds can take anything between 3-4 weeks. Refund will be made in the same mode as
used for making the payment, i.e. if the payment is made through card, refund will be made
in the same card; similarly if payment is made through bank transfer, refund will be made in
client's bank account through online transfer. If you got travel insurance and the reason for
cancellation is covered under the terms of an insurance policy, you may be able to reclaim
Credit Card Charges
Bookings where payment is made by credit card are liable for the following surcharges:
2.5% on Visa & Master Card. 3.5% on American Express and Diner`s Club.
If company is making a special request on your behalf, e.g. Meals, Seats, Room requests
etc., we will communicate that request to those responsible authority (i.e. Airline or Hotel)
which is booked. A special request cannot be guaranteed and therefore we cannot be held
responsible if your request is not fulfilled.
We advise you to take a travel insurance policy from Booking Squad. Please make
sure of terms and conditions before taking or signing a travel insurance policy. You are
required by Australian Law to have adequate travel insurance.
Re-Confirmation of Flights/Check-in
You are required to check in 3 hours prior to departure on International flights and 2 hours
prior to departure for Domestic flights. Reconfirmation of onward / return flights must be
made with the airline at least 72 hours prior to departure.
Flight Programme Changes
All prices, dates, times, routes and choice of airline are subject to alteration or cancellation.
Should Booking Squad find it necessary to effect any such alteration or
cancellation? They will use their best endeavor to provide passengers with suitable
alternatives. All arrangements for transportation are made by Booking Squad upon
the express understanding that it acts as booking agent only. Any claim for damage, injury,
death, loss or delay in connections or inconvenience caused or suffered by any passenger
or his property howsoever arising shall be made direct against the carrier or other
responsible person, firm or company concerned. The liability of Booking Squad shall
cease in any event if it has exercised due to negligence in acting as booking agent. Booking
Squad will not be bound by any statement or representation unless it is in writing
and signed by a duly authorized official or their office staff, and save as aforesaid, no
representative employee or agent of Booking Squad is authorized to commit them to
any liability or make any representation on their behalf whatsoever. Refunds will not be paid
in the event of cancellations or changes made by us caused by circumstances amounting to
Force Majeure including amongst others: war, threat of war, riots, civil strife, terrorism,
industrial disputes and strikes, natural and other disasters, fire, technical problems with
transport, adverse weather conditions, closure or congestion of airports and other events
beyond our control.
Validity of Tickets, Flight Timings and Scheduled Carriers
Return tickets are valid for the dates and routing specified thereon. No refunds will be made
in respect of unused tickets other than as provided for herein. Flights, timings and
schedules are subject to changes at the insistence of National Aviation Authorities or the
carriers for operational or other reasons. Neither the company nor the Carrier concerned will
accept liability for the flight cancellations, delays or diversions outside the company`s or the
carrier`s control. Timings in itineraries or elsewhere are not guaranteed and do not form part
of the contract. Air Carriers may substitute alternative aircraft and carriers, include or omit
stops and neither the company nor the carrier accepts responsibility for making connections
and / or delays.
It is your responsibility to have valid travel documentation. You will be liable for any fines
together with any related expenses, which may be imposed on Booking Squad or
the carrier as a result of your improper or incorrect documentation.
Passport, Visas, Health Requirements and Driving License
A full ten year passport is required for visits to all destinations. Check the validity of your
passport and any visa requirements with the appropriate consulates. Also, if appropriate,
please check you have a driving license and are eligible to drive in the country concerned.
For non-Australian destinations an international license may be required. Ensure that you
meet all immunization and medical requirements. Some countries may require vaccination
certificates for entry. We suggest you to go through specific countries laws and restriction
where you are travelling.